Yes, we ship globally. Orders over a certain threshold (e.g., $200 or equivalent) qualify for free worldwide shipping.

Absolutely! You will receive a tracking number via email once your order has been dispatched.

You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.

2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.

3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience. Please note that the order number is typically an 8-digit number.

Please contact our support team with your order number. We’ll help you locate the package or arrange a solution.

We accept returns within 30 days of delivery for unworn items in original condition. Due to hygiene, panties and sale items are non-returnable.

Email us with your order number and reason for return. We’ll guide you through the process.

Return shipping is the customer’s responsibility unless the item is defective or there was an error with your order.

Each product page includes a detailed size guide. For additional help, you can contact our team for personalized sizing advice.

Yes. We specialize in underwear designed for girls aged 6 to 18, focusing on comfort, hygiene, and ergonomic fit for developing bodies.

Our fabrics are high-quality and pre-shrunk. To maintain longevity, we recommend hand washing or using a gentle machine cycle.

All items are designed and manufactured in China, with a focus on quality, ethical production, and modern comfort.

Yes. Our materials are breathable, antibacterial, and carefully selected for skin-friendliness—ideal for all age groups.

Yes, we support both retail and wholesale. Please visit our Wholesale page or contact us for business inquiries.

Melissa Underwear focuses on comfort, confidence, and health, breaking traditional standards of “sexy” and promoting body autonomy across all life stages.

Yes, we provide competitive wholesale pricing for approved partners. You can apply through our Wholesale page or contact our team directly.

Yes, our wholesale MOQ varies depending on the product category. Please reach out to our team for the latest catalog and MOQ requirements.

Please submit your business information via our inquiry form. Our team will review your application and get back to you within 3–5 business days

Yes, we ship worldwide. We work closely with logistics partners to ensure secure and efficient delivery for all bulk orders.

Yes, we offer sample purchases so you can evaluate product quality before committing to larger quantities.