Help & Support
WHOLESALE FAQs
WHETHER YOU'RE A RETAILER OR A POTENTIAL PARTNER, HERE’S EVERYTHING YOU NEED TO KNOW ABOUT WORKING WITH MELISSA.
Our dedicated Customer Service team goes above and beyond to provide exceptional support. For quick answers, check out our FAQ section bellow. We are here to help you.
Any legitimate business or retailer interested in stocking Melissa products can apply for a wholesale account. We welcome applications from online and offline retailers, specialty boutiques, distributors, and corporate buyers worldwide. To qualify, you must provide valid business registration information during the application process. Our team reviews each application to ensure a good fit for our brand values and partnership standards.
Yes, the MOQ is 100 pieces per SKU per color/size. For long-term partnerships or exclusive lines, MOQ terms can be flexible.
Yes, we support both. OEM clients can use our existing designs with their branding, while ODM clients can co-develop original designs with our in-house team.
Yes. We offer test orders with smaller quantities for selected SKUs so new partners can evaluate our product quality and customer response.
Our products are designed for girls aged 6 to 18, segmented into three developmental phases:
We follow Chinese sizing with a comprehensive international size conversion guide. Our bras are non-wired and developed for comfort and proper body growth.
Yes. We use certified materials, many of which meet OEKO-TEX® Standard 100, ensuring they are free from harmful chemicals and skin-safe.
Absolutely. We frequently work with schoolwear providers to tailor fit, color, and design for institutional or branded use.
Yes, wholesale prices are tiered based on volume, item category, and the length of cooperation.
We accept T/T (bank transfer), PayPal (for small test orders), and LC (for larger contracts). A 30% deposit is required upfront; the balance is due before shipment.
Yes, flexible terms may be negotiated after 2–3 successful orders and positive credit history.
No. Prices are quoted EXW or FOB by default. Taxes, import duties, and shipping charges are not included unless specifically agreed under DDP terms.
Yes, we ship worldwide via air (DHL, FedEx, UPS) and sea freight. We support EXW, FOB, and DDP terms.
20–30 working days depending on order size and customization level. Shipping time varies by region..
Yes, we support both retail and wholesale. Please visit our Wholesale page or contact us for business inquiries.
Absolutely. We can coordinate with your appointed forwarder for pickups and documentation.
All orders undergo strict quality control. In case of any quality issues, please report within 7 days of receiving the goods with photo evidence. We will arrange for replacement or credit.
Yes, our wholesale MOQ varies depending on the product category. Please reach out to our team for the latest catalog and MOQ requirements.
Our products are guaranteed to be free of manufacturing defects for 6 months after delivery.
Returns are only accepted in cases of confirmed defects. We do not accept returns due to overstock or unsold items.
Yes, we offer sample purchases so you can evaluate product quality before committing to larger quantities.
We offer product photos, promotional materials, early access to new collections, and sales suggestions based on seasonality and market trends.
Selected partners may be featured in our retail partner highlights or joint marketing campaigns, depending on collaboration level.
Yes, samples are available at a small cost (deducted from your first bulk order).
Please contact our team to request a Wholesale Application Form. Once approved, you’ll gain access to our wholesale catalog, terms, and support team.
Yes, we offer sample purchases so you can evaluate product quality before committing to larger quantities.
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.
Looking for more? Browse our curated range of Teen Essentials, Organic Cotton Basics, and Exclusive Wholesale-Only Designs.