Refund policy

Return & Refund Policy – Retail Customers Only

At Melissa, we want you to feel confident in your purchase. That’s why we offer a 30-day return policy exclusively for retail customers. You have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet all of the following conditions:

• Unworn and unused

• With all original tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

Please note: This return policy applies only to retail purchases made through our official store. For wholesale orders, please contact our wholesale team directly prior to purchase to review terms and conditions.

How to Start a Return

Contact our team at info@melissa-store.com or via customer service at +86 188 6117 8183 (also available on WhatsApp and WeChat).
Return Address (Mainland China):
B9, Building 03, Huangting Garden, Huangtang Town, Danyang City, Jiangsu Province, 212300, China

If your return is approved, we will provide a return shipping label and detailed return instructions. Do not send back items without prior approval, as they will not be accepted.

Damages & Issues

Please inspect your items upon delivery. If your order is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Sale items or gift cards

• Custom orders or personalized products

• Intimate or personal care goods (e.g. beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

For any uncertainties, feel free to reach out to us before initiating a return.

Exchanges

To exchange an item, simply return the original and place a new order once your return is approved.

European Union – 14-Day Cooling-Off Period

For customers in the EU, you are entitled to cancel or return your order within 14 days for any reason, in accordance with EU regulations. Items must remain unused, unworn, and in original packaging with proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds will be processed to your original payment method within 10 business days.
Please allow extra time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@melissa-store.com or via +86 188 6117 8183 (WhatsApp and WeChat supported).

Important for Wholesale Customers

This return policy does not apply to wholesale orders. If you are a wholesale buyer, please contact our wholesale team in advance to discuss return and refund procedures specific to B2B transactions. Wholesale returns are subject to separate terms and may require approval or special conditions.